BUFFALO NY ONLINE MENTAL HEALTH COUNSELING
Begin Your New Chapter


I specialize in helping motivated adults who are looking to get out of fight-or-flight mode, especially those experiencing trauma-related dissociation, PTSD and OCD, to stop feeling like they have no control over their lives and to build their confidence in managing triggers and losing less time.
Payments
Accepted Plans:
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Aetna
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Aetna Medicare Advantage
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Carelon Behavioral Health
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Cigna
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Highmark BCBS of Western New York
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Horizon Blue Cross and Blue Shield
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Humana
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Humana Medicare
- Optum
- Oxford
- Providence
- Quest Behavioral Health
- UnitedHealthcare UHC | UBH
- Curative
- Self-Pay Rates
Due to the nuances of some insurance policies, please reach out to me to ensure I am in-network with your specific plan. I am happy to work with you to keep therapy affordable. Please note, no cash or checks accepted. Secure card payments are available for co-pays and private pay.


Meet Shannon


— Shannon Franz, LMHC-D
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I am a trauma-informed, EMDR-trained mental health counselor serving Buffalo and Western New York, with focus areas in PTSD, OCD, and dissociation. My approach is sensitive, caring, and tailored to you. Therapy is never one-size-fits-all so I prioritize your specific needs.
The Path to Healing
Providing personalized telehealth mental health counseling across Western New York, I offer evidence-based treatments designed to foster a sense of safety and genuine emotional support.
Individual Support
Reflective care using EMDR and other evidence-based treatments for adults 18 and up across the Buffalo and greater New York area.
Video Therapy
Secure, HIPAA-compliant online sessions offering privacy for all Western New Yorkers.
Introductory Call
Free 15 minute phone consultations are offered to see if this feels like the right fit!